Policy help, certificates, billing, claims, and coverage questions, routed to the right place.
Insurance service should not feel like a scavenger hunt. Some requests have a direct route. Others need our team to review details, contact the carrier, or confirm requirements. Start here and we will point you to the right path.
Certificates run through Certificial or our office. Or report a claim →
Three things you can do right now.
Everything else starts with a service request below, and we will tell you what is required and confirm when it is done.
Request a certificate
Certificates are handled through Certificial, or by emailing our office. For emailed certificate requests, our expected turnaround is no more than 24 hours. Special wording, additional insured or waiver language may need carrier approval or an endorsement, so start a service request for those.
Get policy documents
You can usually access documents through your insurance carrier’s own portal, or request copies from our office. Which is easier depends on the carrier, and you can use either.
Send us a document
Use the secure document upload for declarations pages, renewal or non-renewal notices, loss runs and contracts. Ordinary email is not the best method for sensitive information.
Where each request goes.
Some requests have a direct route. Use a service request when something needs review, special wording, a change, carrier approval, or guidance.
| What you need | Where it goes |
|---|---|
| Certificate of insurance | Certificial, or email our office |
| Special certificate wording | Service request |
| Additional insured wording | Service request |
| Waiver of subrogation | Service request |
| Policy documents | Your carrier’s portal, or request copies from our office |
| Contract or lender requirement review | Service request |
| Policy change | Service request |
| Billing or cancellation help | Service request |
| Claim or possible claim | Service request |
| Coverage question | Service request |
| Renewal or coverage review | Service request |
What are you trying to do today?
Answer a few quick questions and we will route your request. If there is a faster direct route, we will point you to it first.
What to expect.
Some requests are handled quickly. Others require carrier approval, signed forms, underwriting review, payment, or documentation. Submitting a request does not automatically change, add, cancel, or bind coverage, approve special certificate wording, or confirm claim coverage. We will tell you what is needed and confirm when it is done. Our response standards, and what a person always reviews rather than a workflow, are published in how we work.
- Certificates must accurately reflect the policy as issued.
- Special wording may require carrier approval or an endorsement.
- Policy changes are not effective until confirmed.
- Billing and cancellation notices should be addressed quickly.
- Claim coverage decisions are made by the carrier.
- Contract requirements should be reviewed before you sign when possible.
After hours, or need to reach a carrier directly? Use the Carrier Directory for claims and billing contacts.
Helpful reading: what a certificate of insurance proves, and the Commercial Learning Center.